Thank you for shopping with ETL Sinar Solutions Sdn. Bhd. We are committed to providing quality products and a satisfactory shopping experience. Please review our return and refund terms below.

1. Return Eligibility

To request a return or refund, customers must contact us within 7 days from the date the item is received.

To qualify for a return:

• The item must be unused and in the same condition in which it was received.
• The item must be returned in its original packaging.
• A valid receipt or proof of purchase must be provided.
• The item must not fall under the non-returnable categories listed below.

ETL Sinar Solutions Sdn. Bhd. reserves the right to reject any return that does not meet these requirements.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Custom-made or personalised products
• Perishable products or goods
• Clearance, promotional or sale items
• Items that have been used, damaged or altered after delivery
• Items returned without their original packaging or proof of purchase

3. Damaged, Defective or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective or incorrect, contact us within 7 days of receiving the item.

Customers may be required to provide photographs, videos or other supporting information for verification.

Once the issue has been reviewed and approved, we may offer a replacement, exchange or refund, depending on product availability and the circumstances of the claim.

4. Refund Process

Once the returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected.

Approved refunds will be issued to the original payment method within 14 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

5. Return Shipping Costs

Customers are responsible for all return shipping costs unless the item received was damaged, defective or incorrect.

Original delivery and shipping charges are non-refundable unless otherwise approved by ETL Sinar Solutions Sdn. Bhd.

Customers are encouraged to use a trackable delivery service when returning an item. We are not responsible for returned items that are lost or damaged during transit.

6. Exchanges

Exchanges are subject to product availability and approval. Items requested for exchange must meet the same eligibility requirements stated in this policy.

Any difference in product price or additional delivery charges may be payable by the customer.

7. Contact Us

For return, refund or exchange enquiries, please contact us:

Email: etl@etlss.com.my
Phone/WhatsApp: +60 16-361 8461

Please include your name, order number, proof of purchase and details of the issue to help us process your request efficiently.